# DigitalWell

> DigitalWell is an Irish-founded, internationally operating communications provider (est. 2007) serving enterprises, SMEs, and public sector organisations across Ireland, the UK, and 30+ countries. It provides network infrastructure, contact centre (CX), and unified workplace communications, with AI built into the network layer rather than added on top.

DigitalWell's portfolio spans three pillars: Intelligent Network (connectivity, voice/messaging, AI Voice Network), Customer Experience (CCaaS implementations on Genesys Cloud CX, Amazon Connect, and Zoom Contact Center), and Smart Workplace (DigitalWell 360 and Zoom). It positions itself on end-to-end ownership of the communications stack — from network to application — rather than reselling point solutions.

## Products & Solutions

- [AI Voice Network](https://digitalwell.com/ai-voice-network): Network-layer AI that captures, transcribes, and acts on every call in real time across any existing telephony or CX platform, without migration.
- [Voice AI Agents](https://digitalwell.com/ai-voice-agents-landing-page): AI agents built on the AI Voice Network that answer, qualify, verify, book, triage, and resolve calls autonomously.
- [Intelligent Network](https://digitalwell.com/intelligent-network): Secure connectivity (MPLS/SD-WAN), carrier-grade voice and messaging, and the AI Voice Network.
- [Customer Experience](https://digitalwell.com/customer-experience): CCaaS strategy and implementation on Genesys Cloud CX, Amazon Connect, and AI-powered CX across all channels.
- [Smart Workplace](https://digitalwell.com/smart-workplace): Unified communications via DigitalWell 360 (whitelabeled UCaaS/CCaaS) and Zoom (Workplace, Business Services, AI).
- [Technologies & Partners](https://digitalwell.com/technologies): Vendor partnerships underpinning the portfolio (Genesys, Amazon Connect, Zoom, Fortinet, and others).

## Network & Connectivity Products

- [SD-WAN](https://digitalwell.com/sd-wan): Managed SD-WAN overlay (FortiGate-based) for secure, cost-efficient routing across internet and MPLS circuits; deployable alongside existing MPLS contracts.
- [siprotect](https://digitalwell.com/fraud-protection): End-to-end voice security proxy and firewall-as-a-service protecting against toll fraud, hacking, and eavesdropping across any PBX, carrier, or location.
- [Numbering](https://digitalwell.com/numbering): Irish geographic and non-geographic numbers, UK numbers, and international DIDs, provisioned as part of the same voice contract as SIP connectivity and fraud protection.
- [Contact Centre Implementation (CCaaS)](https://digitalwell.com/contact-centre-ccaas): Technology-agnostic CCaaS design, build, integration, and managed service across Genesys, Amazon Connect, and Zoom Contact Center; pilots live in 6-8 weeks.

## Customers & Proof Points

- [Customer Stories](https://digitalwell.com/customers): Case studies and client results across insurance, healthcare, and public sector.
- [An Post Insurance](https://digitalwell.com/customers): Genesys Cloud CX implementation saving 5 FTE headcount.
- [Campion Insurance](https://digitalwell.com/campion-insurance): Genesys Cloud CX migration completed in under 12 weeks.
- [Alliance Medical](https://digitalwell.com/customers): Secure connectivity and AWS cloud solution for diagnostic imaging; 99.99% uptime in 2025.

## Company

- [About Us](https://digitalwell.com/about-us): Company history, leadership team, awards (Deloitte Best Managed Companies Gold Standard 2024), and acquisitions since 2019.
- [Contact](https://digitalwell.com/contact): Sales and enquiry contact form, phone, email.
- [Client Portal](https://digitalwell.com/client-portal): Existing customer support login.

## Content

- [Blog](https://digitalwell.com/blogs): Articles on communications, CX, and AI in business voice.
- [Resources](https://digitalwell.com/resources): Guides, webinars, and downloadable content.

## Optional

- [Terms and Conditions](https://digitalwell.com/terms-and-conditions)
- [Privacy Policy](https://digitalwell.com/privacy-policy)
- [Information Security Policy Statement](https://digitalwell.com/information-security-policy-statement)
- [Complaints](https://digitalwell.com/complaint)