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DigitalWell Complaints Handling

We are committed to resolving complaints quickly, fairly, and transparently. You can submit a complaint using the form below or through any of the contact methods listed here.

What Happens After You Submit a Complaint?

You will receive an acknowledgement within 2 working days, including a unique complaint reference number. We will provide a full response within 10 working days. If more time is needed, we will notify you .

How to Contact Us About Your Complaint?

Email: complaints@digitalwell.com

Phone: +353 (0)1 224 2000

Post: DigitalWell, Two Haddington Buildings, 20 Haddington Road, Dublin 4, D04 HE94

Form: You can also submit your complaint by completing the form provided below.

 

If You Are Not Satisfied

If you remain unsatisfied after our final response, you may request an internal review. You also have the right to escalate your complaint to ComReg.
Phone: 01 804 9668
Email: consumerline@comreg.ie
Website: www.comreg.ie

Complaints Code of Practice

You can download our full Complaints Code of Practice here:

Download Complaints Code of Practice (PDF)