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“With DigitalWell’s solution, connectivity issues are becoming a thing of the past. Customers can now enjoy an improved experience in our stores, with fast, seamless payments and reliable Wi-Fi, while staff also benefit from improved access to the company’s cloud resources.”
“We wanted the system to be able to manage calls, have queues and offer all the functionality you’d expect from a modern contact centre solution. That’s exactly what we got.”
“The new SMS system is much easier to use and manage. It gives us peace of mind that a full history of all our communications can be accessed at any time. This is a critical layer of communication that keeps us all informed and closer.”
“The level of security that Genesys PureCloud provides means that we can not only provide an efficient service, but a safe and secure one too.”
“DigitalWell’s cloud contact centre has transformed the way we interact with our clients and has futureproofed our customer service, delivering an integrated call centre which enables us to meet the individual needs of our customers.”
“Our ambition is to be a healthcare provider who utilises the smartest IT infrastructure for the benefit of our patients. DigitalWell’s private cloud and WAN package will enable us to achieve this and, importantly, ensures patient confidentiality at all times.”