AI Voice Network
Your contact centre hears everything. Now it can act on it.
The AI Voice Network is the infrastructure DigitalWell Voice AI Agents are built on. It captures, transcribes and acts on every interaction in real time, across the contact centre platform you already run.
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Voice AI Agents
Answer, qualify, verify, book, triage and resolve the calls that don't need a human, 24/7.
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Intelligence from every call
Customer frustration, compliance risk and sales opportunities are surfaced, not left buried in recordings.
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Connected to your systems
Clean API integration with your CRM, support platform or scheduling system. No custom middleware.
Customer results
Contact centres with measurable results
12 weeks
from decision to go-live
15
businesses integrated over 24 months
1
operating model and reporting structure
Insurance
Campion Insurance went live on Genesys Cloud CX in under 12 weeks
“DigitalWell equipped us with a future-proof Genesys Cloud CX platform that was specifically designed to be ‘acquisition-ready from day one,’ providing the seamless scalability and flexibility we needed to rapidly integrate new broker businesses and confidently execute our ambitious, high-growth strategy.”
12%
increase in service levels
10%
reduction in handle time
8%
decrease in abandoned calls
Travel
CarTrawler lifted service levels with Genesys Cloud CX and AI ticket handling
DigitalWell implemented Genesys Cloud CX for the leading B2B car rental and mobility platform and integrated it with EdgeTier AI ticket handling, across inbound, IVR, self-service, email and chat.
1 → 4
customer communication channels
100%
automated forecasting and scheduling
Insurance
An Post Insurance replaced its on-premise contact centre
Rising costs and inefficiencies from an ageing on-premise system led An Post Insurance to Genesys Cloud CX, adding new channels and fully automating forecasting and scheduling.
<4 weeks
to implement
20%
decrease in wait times
15%
reduction in missed calls
Technology
Ergo moved off a legacy phone system in under four weeks
Ergo's agents now manage every customer call and email securely through one central system, replacing a legacy platform that needed constant manual tuning.
