Every policyholder call answered. The routine ones resolved.

No. DigitalWell AI Voice Agents run on top of the phone system and quoting platform you already use - there is no rip-and-replace and no platform migration. The network you're already on becomes intelligent, and the AI Voice Agents run on it. That removes the usual blocker for brokers: a multi-year infrastructure project standing between you and any operational benefit.

The high-volume, low-complexity calls that dominate a broker's queue. Specifically:

• Renewal and premium queries — "what's my premium this year", answered from live policy data, 24/7.
• Policy cover questions — "what does my policy cover", answered directly rather than queued.
• Mid-term adjustments — changing a car, adding a driver, updating an address, including the identity check and the payment.
• First notice of loss and claims status — incident details captured and the claim logged directly into your claims system; status checked against live data and answered immediately, with no callback.
• Policy documents — requested and issued on the call.
• Document reading — documents the caller uploads are read and the details added to the policy record.
• Card payments — premiums, excess and administration fees, taken in the same interaction.

Calls that genuinely need judgement still reach a person — but the caller arrives already verified, so your agent starts the conversation instead of starting security checks.

Yes — and it usually improves your evidence position rather than complicating it. As a regulated broker, insurer or MGA you have to account for every customer interaction, whether the Central Bank of Ireland or the FCA sets the bar. DigitalWell transcribes, summarises and logs every call automatically, giving you and your insurers a structured record of what was changed and when. Done manually, that adds steps to every agent's day and still leaves gaps you can't evidence when someone asks.

Card payments for premiums, excess or administration fees are handled securely inside the same interaction, with no transfer to a separate payment line. DigitalWell's technology keeps card data out of call recordings entirely, meeting PCI DSS requirements without agents having to pause, resume or redact anything by hand — which is where manual processes typically fail an audit.

A phone-assisted mid-term adjustment typically costs around €15–€20 once agent time, systems and admin are counted. Handled end-to-end by an AI Voice Agent, the cost drops to the marginal cost of a digital transaction. Because address changes, policy documents and premium questions make up a large share of the calls arriving every day, this is where most of the saving sits — and why volume can grow without headcount growing at the same rate.

Yes. A single mid-term adjustment touches three separate systems — identity verification, payment processing and the policy record itself — and all three have to update for the call to be finished. Broker back-end systems are notoriously difficult to integrate with, and that is usually where automation projects stall. DigitalWell has already built those integrations, so the work is done rather than scoped.

Most automation projects fail in the gap between those who understand the technology and those who understand the business. A consultancy writes the strategy, an integrator builds to the spec, and nobody owns whether it still works six months later.

We work differently. A Forward Deployed Engineer is a commercially aware technical person who works inside your operation rather than alongside it: with your renewals team, your claims handlers and your IT lead. They learn how the work actually moves, where the rekeying happens, and which system holds the answer. Then they build the automation into your environment, measure what it changed, and keep improving it.

It hands over to a person, and the caller arrives already verified, with a summary of the call so far. No one has to repeat themselves, and your agent picks up where the AI stopped.

Yes. Callers are told at the start of the call, and they can ask for a person at any point.