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Smart Workplace

Connect How Work Happens. Outperform.

Work moves faster, and your teams perform at their best when communication is simple and connected.
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Trusted by leading organisations
in Ireland and the UK

All Business Communications United

Bring all internal and external business communications into one connected platform. Instead of switching between disconnected tools, your teams manage voice, messaging, customer interactions, and internal collaboration from a single environment.

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 DigitalWell 360 is DigitalWell's own fully managed communications platform, combining UCaaS and CCaaS in a single hosted environment. Voice, messaging, call recording, contact centre routing, and customisable reporting - all on one platform, supported directly by DigitalWell.

 A Unified Communications Service hosted in DigitalWell's private cloud, delivering voice, messaging, video meetings, and collaboration. 

Communicator

 

 A complete, omnichannel customer experience solution for up to 200 agents, hosted in DigitalWell's private cloud. It manages all your channels, like voice, email, chat, WhatsApp, SMS, and Facebook, through a single platform with intelligent routing, supervisor dashboards, and outbound dialling. 

Contact Centre

 

Every call is automatically captured with flexible long-term storage options. Searchable and replayable for quality management, compliance, and dispute resolution.

Call Recording

 

Comprehensive, fully customisable dashboards giving real-time and historical visibility across queues, agent performance, SLA, and service levels.

Live Reporting

 

Native integrations with the most widely used CRM platforms, including Salesforce, HubSpot, Dynamics, Zoho, Zendesk, Pipedrive, Odoo, SuiteCRM, Vtiger, and SugarCRM.

CRM integration

 

kennCo

Migrating to DigitalWell 360 was a total, six-week transformation that delivered immediate results. The DigitalWell team didn't just move us to the cloud; they helped us redesign our operations, allowing us to implement improved, automated call routing and real-time reporting structures. We gained a single point of accountability, eliminating our legacy hardware headaches and resolving major security risks.”

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Zoom is a fully integrated business communications platform, covering team collaboration, cloud telephony, customer-facing services, and AI tools, all included as standard, not sold as extras. For organisations that want less complexity and more capability, the Zoom suite gives your teams everything they need to communicate, collaborate, and perform, all in one place.

Collaboration tools in an AI-first work platform.

Zoom workplace

Deliver personalised and seamless customer experiences.
Zoom Business Services
AI that turns conversations into action.
Zoom AI

What to Expect from DigitalWel

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End-to-End Ownership

From connectivity and voice infrastructure to contact centre platforms and AI, we make everything work as one system.
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Proven Reliability

When communications are mission-critical, resilience matters. Our infrastructure is built for uptime and continuity.

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Outcome Driven Team

Our team brings decades of experience for one goal: to make communication part of your competitive advantage.

Business Challenges We Help Solve

Simplify Daily Communication

Bring calls, messaging, and collaboration into one easy-to-manage platform.

Improve Team Communication

Remove friction between tools so teams can work frictionlessly.

Support Hybrid Work

Keep office, remote, and mobile teams connected wherever work happens.

Send Customer Comms at Scale

Send bulk messages and updates to customers quickly, reliably, and at scale.

Gain Visibility Across Teams

See communication activity, trends, and performance in real time.

Scale with Growth

Add users, teams, and new requirements without adding complexity.

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Ready to Simplify Work and Improve Team Performance?

Bring calls, messaging, customer conversations, and collaboration into one platform your teams will actually use.

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