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Smart Workplace

Connected teams. Built to outperform.

Great work begins with how your people communicate. When calls, messaging, meetings and customer conversations run on one managed platform, your teams stop switching tools and start moving faster.

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Team member on a video call in a hybrid office, with colleagues collaborating in the background

Trusted by leading organisations
in Ireland and the UK

Why DigitalWell

Workplace communications built to outperform

Most workplaces run on a patchwork of phones, chat apps and meeting tools that were never designed to work together. DigitalWell replaces the patchwork with one managed platform and takes end-to-end ownership of it, so your teams spend their time on customers and colleagues, not on tools.

Outcome · Performance

Teams that outperform

Live reporting on calls, response times and team activity, so managers act on what's happening now, not last month.

Platform · Unified communications

Every conversation in one place

Calls, messaging, meetings and contact centre on one platform, so your teams stop switching between tools.

Foundation · Managed service

One partner, end to end

We design, migrate, run and support it, with one point of accountability and no finger-pointing between vendors.

Platforms

The right platform for the way your teams work

Every organisation works differently, so we don't force one platform on everyone. We match the platform to how your teams work, then design, migrate and support it end to end. Here's how two of them work in practice.

Our own platform, managed end to end

Best fit when

  • You want unified communications and contact centre on one platform built and run by DigitalWell
  • You need extended call recording and custom reporting
  • You want one support relationship with the team that develops the platform
Unified communicationsContact centreCall recordingLive reportingCRM integration
Explore DigitalWell 360

Zoom Workplace, delivered by DigitalWell

Best fit when

  • Your people already work in Zoom meetings and chat
  • You want phone, meetings, chat and AI in one familiar app
  • You want to add contact centre on the same platform as you grow
Zoom WorkplaceZoom Business ServicesZoom AI
Explore Zoom
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 DigitalWell 360 is DigitalWell's own fully managed communications platform, combining UCaaS and CCaaS in a single hosted environment. Voice, messaging, call recording, contact centre routing, and customisable reporting - all on one platform, supported directly by DigitalWell.

 A unified communications service hosted in DigitalWell's private cloud, delivering voice, messaging, video meetings, and collaboration. 

Communicator

 

 A complete, omnichannel customer experience solution for up to 200 agents, hosted in DigitalWell's private cloud. It manages all your channels, like voice, email, chat, WhatsApp, SMS, and Facebook, through a single platform with intelligent routing, supervisor dashboards, and outbound dialling. 

Contact Centre

 

Every call is automatically captured with flexible long-term storage options. Searchable and replayable for quality management, compliance, and dispute resolution.

Call Recording

 

Comprehensive, fully customisable dashboards giving real-time and historical visibility across queues, agent performance, SLA, and service levels.

Live Reporting

 

Native integrations with the most widely used CRM platforms, including Salesforce, HubSpot, Dynamics, Zoho, Zendesk, Pipedrive, Odoo, SuiteCRM, Vtiger, and SugarCRM.

CRM integration

 

Customer story

How KennCo Insurance moved to DigitalWell 360 in six weeks

KennCo Insurance

6 weeks

from legacy on-premise to cloud

80+

agents and office users on one system

250,000

hours of cloud call recording

Read the full KennCo story →

Migrating to DigitalWell 360 was a total, six-week transformation that delivered immediate results. The DigitalWell team didn't just move us to the cloud; they helped us redesign our operations, allowing us to implement improved, automated call routing and real-time reporting structures. We gained a single point of accountability, eliminating our legacy hardware headaches and resolving major security risks.

Clare McDonagh Director of Operations and Communications, KennCo Insurance
Zoom-Logo
 

Zoom brings meetings, team chat, phone and AI tools into one app your people already know. DigitalWell designs, deploys and supports it, so you get Zoom's platform with a local team accountable for making it work.

Collaboration tools in an AI-first work platform.

Zoom workplace

Deliver personalised and seamless customer experiences.

Zoom Business Services

AI that turns conversations into action.

Zoom AI

What to expect from DigitalWell

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End-to-end ownership

From connectivity and voice infrastructure to contact centre platforms and AI, we make everything work as one system.
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Proven reliability

When communications are mission-critical, resilience matters. Our infrastructure is built for uptime and continuity.

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Outcome driven team

Our team brings decades of experience for one goal: to make communication part of your competitive advantage.

Business challenges we help solve

Simplify everyday communication

Calls, chat and meetings in one app, instead of five.

Support hybrid work

The same number and tools in the office, at home or on the move.

Never miss a customer call

Smart routing and hunt groups get every call to someone who can help.

See team performance live

Real-time dashboards show call volumes, response times and workload.

Scale without the setup

Add users, teams and sites without hardware orders or site visits.

Replace ageing phone systems

Move off the end-of-support kit before it becomes a security risk.

Smart Workplace - Business Challenges

Ready to simplify work and improve team performance?

Bring calls, messaging, customer conversations, and collaboration into one platform your teams will actually use.

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