Interactive Voice Response (IVR)
Automate authentication and swiftly guide customers to the right place.
IVR is an automated voice system, which makes for a simpler and more efficient customer service experience.
Interactive Voice Response (IVR) includes a pre-recorded voice that passes customers through security and directs their call to the right department through a series of questions and answers.
The interaction provides a human element that helps preserve engagement and brand reputation, while saving both your customer and business time and resources by swiftly moving through basic administrative details.
Benefits & Features
Increased revenue
Installing IVR helps to save on valuable resources spent on administrative and functional tasks. Automating these elements enables your business to reallocate staff and direct productivity into more revenue generating areas.
Greater efficiency
IVR is a more efficient way to engage your customers for some of the light-touch aspects in your contact centre; for example, checking a bank balance. Our solution’s efficiency lies in its accuracy, checks and strict rules in order to pass through to the next stage.
Consistent brand
DigitalWell’s IVR is customisable so it can sound and feel the same as if speaking to a live agent, and its automated offering provides consistency to your brand and experience for your customers.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Voice Recording
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Predictive Engagement
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Analytics
Real-time analytics on a single dashboard.
Gamification
Supercharge performance and encourage happier employees and customers.
Omnichannel
The holistic approach for seamless CX.
PCI DSS
Secure your cloud payments.