Gamification offers agents clear performance targets, measurables and self-tracking capabilities to keep motivation high.
At the heart of contact centres are agents, so it’s important to ensure they’re as well equipped as possible to perform strongly for your business. Gamification also enables contact centre leaders to better manage their teams and provide on-the-job learning for a more able and confident workforce.
All together, it drives positive behaviours for better customer service and higher job satisfaction.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Real-time analytics on a single dashboard.
Supercharge performance and encourage happier employees and customers.
The holistic approach for seamless CX.
Secure your cloud payments.