Contact Centre

Differentiate with exceptional customer service and motivated, engaged agents.

Your Challenges & Obstacles

Efficient customer service
Multiple communications channels
Diminishing agent motivation

Our Approach for Your Success

Automation & AI

Automation and AI offer dramatic improvements in cycle time, efficiency and quality providing quicker time to revenue and more consistencies in your business.

Clear progress tracking

Providing your agents with the latest technology to track progress and enable smoother internal communication encourages greater engagement and productivity from them.

Smart omnichannel

Employing a more holistic approach to the various communication channels ensures the technology is working for you, not against you.

The Complete DigitalWell Service

We provide fully managed, customer-centric Contact Centre solutions for your business. We do this by walking in your customers’ shoes to understand the end-to-end user journey, what they’re looking for and what frustrates them. This insight helps us to create a consistent customer experience strategy for your business, online, via social and over the phone.

DigitalWell’s complete service offers real business transformation for your business. Whether it’s operational, process re-engineering or workforce optimisation, your elevated Contact Centre experience will create new standards for time to revenue and customer satisfaction.

Creating a transformative Cloud Contact Centre solution for Ergo

“DigitalWell’s cloud contact centre has transformed the way we interact with our clients and has futureproofed our customer service, delivering an integrated call centre which enables us to meet the individual needs of our customers.”

Damien Kelly, Technical Operations Manager, Ergo
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Maturity Assessment

Maturity Assessment

Contact us today to arrange a free maturity assessment session with one of our contact centre experts to evaluate your challenges and showcase opportunities to take your business to the next level.

Our Services

Cloud & Data Management

Utilise off-site solutions to keep your business and its data safe and secure with our private cloud solution, and ensure business continuity with BUaaS and DRaaS.

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Connectivity

Maintain bespoke, flexible and resilient connectivity for your business with critical solutions including dedicated internet access and SD-WAN.

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Voice Network

Ensure your voice network reflects your business with the best numbering plan and reliable ISDN and SIP trunks.

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Unified Comms

Smoother communication is our mission for all. Your teams and customers can speak and effortlessly collaborate with smart, robust and reliable PBX systems and Microsoft Teams.

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Contact Centre

Raise the contact centre standard for agents and customers with integral elements including gamification, a strong omnichannel CX experience, and predictive engagement.

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Managed IT

A tailored, one-stop shop package for all your business’ ongoing IT needs helping to facilitate productivity and cost management.

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Security

Stay compliant and maintain cybersecurity best practice with flexible solutions such as managed firewalls and UTM, endpoint protection and identity management.

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