Your Challenges & Obstacles
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Real-time analytics on a single dashboard.
Supercharge performance and encourage happier employees and customers.
The holistic approach for seamless CX.
Secure your cloud payments.
Centrical provides an employee-centric success platform. Using actionable KPIs, gamification, personalized microlearning, collaboration tools, and augmented coaching, it puts the employee at the centre of business success.
Avaya’s cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
The Complete DigitalWell Service
We provide fully managed, customer-centric Contact Centre solutions for your business. We do this by walking in your customers’ shoes to understand the end-to-end user journey, what they’re looking for and what frustrates them. This insight helps us to create a consistent customer experience strategy for your business, online, via social and over the phone.
DigitalWell’s complete service offers real business transformation for your business. Whether it’s operational, process re-engineering or workforce optimisation, your elevated Contact Centre experience will create new standards for time to revenue and customer satisfaction.
Creating a transformative Cloud Contact Centre solution for Ergo
“DigitalWell’s cloud contact centre has transformed the way we interact with our clients and has futureproofed our customer service, delivering an integrated call centre which enables us to meet the individual needs of our customers.”
Contact us today to arrange a free maturity assessment session with one of our contact centre experts to evaluate your challenges and showcase opportunities to take your business to the next level.