Leadership

Wendy Riordan is the Head of Support for DigitalWell, leading the overall management and delivery of our exceptional service and support team for all clients.

Wendy prides herself in building and maintaining partnerships with suppliers, clients and colleagues to deliver results.

Wendy is a fierce advocate of a customer-centric approach. This coupled with her proven track record in bringing projects and products to life, from concept to completion, has been a cornerstone to our dedicated support team.

Joining DigitalWell in 2017, Wendy brings over 20 years’ experience in the telecommunications industry, having worked in various facets such as product development, operations and sales.

Albert is the DigitalWell’s Head of CX Solutions, having joined the business in 2021 as a result of the acquisition of eleven, a contact centre solutions firm that he founded and led as CEO.

He has over 20 years’ experience in the contact centre and unified communication sector across sales, product management and business solution architecture. This knowledge base allows him to bring a pragmatic mindset to contact centre solutioning, while always having the desire to succeed for both his clients and partners.

Kate McCarthy, Head of Finance, is responsible for the stakeholder reporting, treasury and finance operations of DigitalWell.

Kate has extensive experience in finance and management having led the finance team for a UK&I renewable energy portfolio of a multinational energy group.

Prior to this, Kate managed the finances for the energy trading division of Gaelectric Holdings, a renewable energy developer.

Kate has international consulting experience having worked with US firm Cross Consulting and is a qualified Chartered Accountant following her 4 year stint in KPMG Dublin.

Kate also holds a degree in Accounting and Law from the University of Limerick.

Denis Forde heads up the Voice Services Team at DigitalWell and is responsible for the management of our team of enterprise service engineers, as well as the day-to-day support of our enterprise customers.
He joined DigitalWell in 2018.

He has overseen implementations including a migration of over 1200 users across Ireland and the US to the latest cloud contact centre solution.

Denis also completed the migration of 252 branches of a major financial institution from TDM to a private hosted cloud solution across Ireland and the UK with 9 migrations a week.

Denis has been in telecoms for over 23 years, with various roles from engineering, presales, and management and winner of three Tech Excellence Awards.

Linda Mullen is seasoned B2B marketing and communications professional with a clear focus on growth and scalability, incorporating a customer-first approach.

With over 20 years’ international experience within industries like Fintech, SaaS and Pharma, she leads DigitalWell’s marketing programme.

Employing a collaborative approach, she works across the organisation to leverage capabilities to actively communicate a clear and concise vision that optimises opportunities and drives results.

Linda is a committed advocate & mentor within the marketing industry, serving as a part-time Lecturer in Digital Marketing at University College Dublin.

Chris Peregrine is DigitalWell’s Head of Product Management.

He previously held senior product management positions with a range of companies both large and small, such as Claranet, Vtesse, GTT, Capita and Colt.

With over twenty-five years of industry experience, he has had consistent success growing and developing a wide variety of different product portfolios across the telecommunications, security and managed hosting/cloud spaces.

Prior to joining DigitalWell, Chris was focused primarily on managed security services and is a Certified Information Systems Security Professional (CISSP).

He sees collaboration and communication as key to any company achieving real competitive advantage in an ever-shifting industry, and has always focused on the importance of effectively merging human factors with market-leading technology to deliver genuine value to customers in the managed services arena.

Liz, as the Head of CX Solutions Delivery at DigitalWell, is responsible for the professional services, consultancy, service delivery and service management for the CX Solutions globally.

Liz has 15+ years experience in operations, software product management and project management with experience in contact centre, retail banking and financial technology industry. Prior to joining DigitalWell in 2022, Liz was responsible for the global operations of eleven, a leading provider in Contact Centre Solutions and CX Consultancy.

Driven by passion and purpose, Liz places a strong emphasis on partnership and collaboration. She is passionate about bringing a diversity of individuals and ideas together, to innovate, achieve best in class results and deliver personalised empathetic customer experiences.

Liz is a graduate of the Université de Nantes in France and has completed her postgraduate business studies in Ireland. Liz’s dedication for continuous improvement and development has empowered her to successfully pursue further studies in the areas of coaching, IT, leadership, GDPR and to receive PMP, ITIL and PSPO certifications from associated accredited bodies.

Marcin Szczygiel is the Head of IT at DigitalWell. He has over 15 years of IT management experience in the telecommunications and multi-utility connections industry, leading IT & Systems teams & transformation programmes.

As Head of IT, Marcin owns the design of the long-term IT strategy and roadmap and is hands-on in the delivery and ongoing development of the IT plan driving business improvements through optimising processes and information flow across the organisation. Marcin is accountable to the Board for delivering IT, Systems and Business Insights for DigitalWell in operations, finance, sales, people, and business administration.

Cian Maher is the Head of Voice Products and Technology for DigitalWell and is responsible for voice infrastructure, its underlying technologies and our innovative cloud communications solution, 360.

He was the Founder and CTO of Intellicom, which was acquired by the business in 2020.

Cian has over 18 years’ experience in telecoms, carrier infrastructure and communications solutions both within Ireland and internationally, providing consulting services to large multinationals and the public sector in places such as Bosnia Herzegovina, UAE, USA, Canada and Zambia.

John Feeney is the Head of IT Operations for DigitalWell and is responsible for managing the operations of the IT engineering team and the delivery of technical deployments and support services to DigitalWell SMB and corporate clients.

He joined in December 2019 as a result of the acquisition of Invistech Limited where he was the Founder and Managing Director for 11 years.

Invistech delivered IT and telecoms products and services to SMB and corporate clients in Ireland.

He has a proven track record with over 20 years of senior management experience in the IT and telecoms products and services industry.

Michael is Head of Project Engineering and is responsible for delivering enterprise telephony projects with a team of Avaya and Verint engineers.

He joined DigitalWell with the acquisition of Capstone where he was an Engineering Manager.

With a 30 year background in enterprise networking, Michael has an MSc in Applied Cyber Security.