IVR is an automated voice system, which makes for a simpler and more efficient customer service experience.
Interactive Voice Response (IVR) includes a pre-recorded voice that passes customers through security and directs their call to the right department through a series of questions and answers.
The interaction provides a human element that helps preserve engagement and brand reputation, while saving both your customer and business time and resources by swiftly moving through basic administrative details.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Real-time analytics on a single dashboard.
Supercharge performance and encourage happier employees and customers.
The holistic approach for seamless CX.
Secure your cloud payments.