Recording and archiving customer interactions is a necessity today, from both compliance and competition standpoints. The key is to do it intelligently.
Voice recording helps your business to ensure consistent, high standards are maintained for the end customer as well as your agents, and it can contribute to staff training. Knowing how you’re measuring in customer interactions helps to inform business improvements and changes.
In addition, as GDPR and PCI DSS are in full swing, it’s key to ensure voice recording is implemented correctly in your business for easy and secure search systems.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Real-time analytics on a single dashboard.
Supercharge performance and encourage happier employees and customers.
The holistic approach for seamless CX.
Secure your cloud payments.