Predictive engagement employs smart technology to help agents deliver the best customer service to your customers.
With the use of AI, digital insights from real-time engagement and assessment of intentions and behaviours, the customer journey can be personalised to help avoid abandoned carts, service requests or customer questions.
The key is the balance of serving the customer and the agent, so both can efficiently make fully informed decisions to progress to the next desired and logical stage. We help you to take true advantage of data, analytics and reports so your business gets smarter and understands the customer needs more fully.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Real-time analytics on a single dashboard.
Supercharge performance and encourage happier employees and customers.
The holistic approach for seamless CX.
Secure your cloud payments.