As data security is high on every business’ radar, staying PCI compliant is a must but it doesn't have to be complicated.
Taking payments comes with various compliance and regulatory requirements to ensure security for the customer, and best practice for the organisation. Getting this right, particularly as regulations change, can be a big challenge.
Utilising DTMF (Dual-Tone Multi-Frequency) masking technology, our ‘Agent Assist’ solution is used on live calls to capture cardholder information securely, maintaining conversation at all times.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Real-time analytics on a single dashboard.
Supercharge performance and encourage happier employees and customers.
The holistic approach for seamless CX.
Secure your cloud payments.