PCI DSS
Secure your cloud payments.
As data security is high on every business’ radar, staying PCI compliant is a must but it doesn't have to be complicated.
Taking payments comes with various compliance and regulatory requirements to ensure security for the customer, and best practice for the organisation. Getting this right, particularly as regulations change, can be a big challenge.
Utilising DTMF (Dual-Tone Multi-Frequency) masking technology, our ‘Agent Assist’ solution is used on live calls to capture cardholder information securely, maintaining conversation at all times.
Benefits & Features
Cloud-based
DigitalWell’s cloud-based solution means it can be deployed anywhere with the knowledge that consistently high standards are maintained throughout your organisation – no matter the size or where your sites are.
Highest level of security
Our partner, PCI Pal, is certified to the highest level of security to keep your business safe and fine-free, and your customers’ data secure.
Security compliance = trust
Customers are all too aware of the risks of sharing their data and today, trust in this area starts with the badge of compliance.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Voice Recording
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Predictive Engagement
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Analytics
Real-time analytics on a single dashboard.
Gamification
Supercharge performance and encourage happier employees and customers.
Omnichannel
The holistic approach for seamless CX.
PCI DSS
Secure your cloud payments.