News & Resources

Keep up with DigitalWell’s latest insights, events, updates and media coverage from around the world.

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DORA legislation
Blogs

What Does DORA Mean for your Business?

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Blogs
What Does DORA Mean for your Business?

DORA is now in force, but what exactly are the implications? And how can businesses remain compliant?

Martin Browne Customer Journey Orchestration
Blogs

Understanding Customer Journey Orchestration

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Blogs
Understanding Customer Journey Orchestration

Martin Browne explains how customer journey orchestration works for CX.

CX trends
Blogs

5 Key CX Trends to Look Out for in 2025

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Blogs
5 Key CX Trends to Look Out for in 2025

A look at some predictions for the CX trends we could see in 2025.

customer experience in 2024
Blogs

Customer Experience in 2024: The Year in Review

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Blogs
Customer Experience in 2024: The Year in Review

A look back at trends in customer experience in 2024.

Reports

Preparing for CX Transformation: Becoming Customer-Centric

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Reports
Preparing for CX Transformation: Becoming Customer...

In today’s competitive landscape, becoming customer-centric is no longer just an option; it’s a vital cornerstone of success.

Leo Cullen CCMA Breakfast briefing
Upcoming Events

CX Transformation: Laying the Foundations for Success

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Upcoming Events
CX Transformation: Laying the Foundations for Success

Join us on the 26th November for an exclusive breakfast briefing at DigitalWell HQ, in partnership with CCMA.

contact centre operations
Blogs

Dealing with Demand: 5 Tips for Ramping Up Contact Centre Operations

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Blogs
Dealing with Demand: 5 Tips for Ramping Up Contact...

Surges in demand can cause significant problems for contact centre operations.

Customer-centric mindset
Blogs

Successful CX Transformation Starts with a Customer-Centric Mindset

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Blogs
Successful CX Transformation Starts with a Custome...

Karen Hickey explains the importance of organisational mindset change in successful CX transformation.

CX Transformation: Prepare to succeed
Blogs

CX Transformation: Prepare to Succeed

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Blogs
CX Transformation: Prepare to Succeed

When it comes to transforming your CX operations, using the latest solutions, the key to success is preparation.

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Cian Maher - DigitalWell's Head of Voice Technology & Infrastructure talks on voice security.
Blogs

Business Voice Security: Are your Phone Systems Safe?

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Blogs
Business Voice Security: Are your Phone Systems Safe?

Cian Maher examines the growing importance of voice security.

cybersecurity landscape
Blogs

2024: The Cybersecurity Landscape in Ireland and the UK

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Blogs
2024: The Cybersecurity Landscape in Ireland and t...

All the statistics point to 2024 being another challenging year for cybersecurity professionals.

Reports

The Evolution of Voice Communication Technology for Business

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Reports
The Evolution of Voice Communication Technology fo...

Revealing the landscape of voice communication technology for business.

DigitalWell named as one of Ireland's Best Managed Companies 2024
News

DigitalWell named as one of Ireland’s Best Managed Companies 2024

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News
DigitalWell named as one of Ireland’s Best Manag...

DigitalWell receives the award for the fourth consecutive year, achieving Gold Standard status.

EU AI Act
Blogs

What the EU AI Act Means for Your Business?

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Blogs
What the EU AI Act Means for Your Business?

Understanding the EU AI Act and how it affects businesses.

siprotect
News

DigitalWell Launches siprotect – the Security Solution Built for Business Voice Infrastructure

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News
DigitalWell Launches siprotect – the Securit...

siprotect has been designed to offer full protection for all business voice and video communications solutions.