Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
In today’s competitive landscape, investing in your employees through a robust Workforce Engagement & Optimisation strategy is critical to staying relevant in the marketplace.
By enabling and supporting employees, you are ensuring their skills are maximised and their product knowledge and brand confidence stays high, which immediately translates to your end customers.
By following best practices, your organisation can implement a forward-thinking strategy that will quickly begin delivering measurable value – from improving workforce productivity and operational efficiency, to driving agent engagement and performance improvements.
Benefits & Features
Unified view of performance
Using a single application, your agents can manage their workflows and processes more easily and can regularly view how they’re performing against their targets and KPIs.
Analytics
Tracking data and leveraging an analytics-based model can contribute to personalising your contact centre processes, such as scheduling, training, evaluations and motivational incentives - whether business-wide or at individual agent level.
Coaching solutions
Coaching solutions and ongoing training give staff more confidence and knowledge in their interactions with customers. Tailored coaching addresses the issues that repeatedly come up on the customer or agent side, or from the use of new tools or methods in the industry.
DigitalWell’s Contact Centre Features
Contact Centre CX
Intelligent customer experience (CX) for superior customer engagement.
Voice Recording
Quality monitor and remain compliant in all your calls.
Workforce Engagement & Optimisation
Increase efficiency, motivation and performance for your business.
Predictive Engagement
Stay one step ahead so your customers are always fully served.
Interactive Voice Response
Automate authentication and swiftly guide customers to the right place.
Analytics
Real-time analytics on a single dashboard.
Gamification
Supercharge performance and encourage happier employees and customers.
Omnichannel
The holistic approach for seamless CX.
PCI DSS
Secure your cloud payments.