CX Transformation: Laying the Foundations for Success
Join us on the 26th November for an exclusive breakfast briefing at DigitalWell HQ, in partnership with CCMA and our very special guest, Leo Cullen, Head Coach at Leinster Rugby. This event will inspire you to drive customer-centric change, focusing on foundational CX transformation principles. You’ll gain valuable insights from industry experts, practical business strategies, and hear real-world experiences that can shape your own transformation journey. Enjoy a morning of learning, networking, and actionable takeaways to elevate your customer experience strategy.
Spaces are limited, so reserve your spot today! While we’d love to welcome everyone, please note that submitting your registration doesn’t guarantee a place. We’ll review all submissions and confirm your attendance via email shortly.
Agenda
8:30am – 9am: Registration, Welcome, and Breakfast.
Start the morning with tea, coffee, and pastries as you settle in for a day of insights.
9am – 9:30am: Session 1: Creating a Winning Mindset – Lessons from Leinster Rugby
Leinster Head Coach, Leo Cullen, shares powerful lessons on building a unified vision and keeping teams motivated, mirroring the focus needed for successful CX transformation.
9:45am – 10:15am: Session 2: Preparing Your Business for CX Transformation – Laying the Right Foundations
Discover how to set your business up for CX success with a clear roadmap, cross-functional alignment, and readiness for advanced features like AI.
10:20am – 11:00am: Session 3: Real-World Insights: Customer’s CX Transformation Journey
Hear from customers about their transformation journey, including initial challenges, key learnings, and the positive impact on their business. Q&A to follow.
11:00 – 11:30: Closing Remarks and Networking
Connect with fellow attendees and speakers, discuss key takeaways, and build valuable relationships.
Meet the Speakers
