Blogs

A look back at trends in customer experience in 2024.

Surges in demand can cause significant problems for contact centre operations.

Karen Hickey explains the importance of organisational mindset change in successful CX transformation.

When it comes to transforming your CX operations, using the latest solutions, the key to success is preparation.

Cian Maher examines the growing importance of voice security.

All the statistics point to 2024 being another challenging year for cybersecurity professionals.

Understanding the EU AI Act and how it affects businesses.

There is a lot businesses can do to strengthen VoIP security.

DDoS attacks on business voice networks are increasing year on year.

Vishing is on the rise. Make sure you know the dangers and how to protect your phone systems.

As more companies migrate to digital phones technology, VoIP fraud is becoming an increasing challenge.

Voice communication solutions have come a long way in recent years.

If you're investing in a new VoIP phone service provider, here are some of the factors you need to consider.